Telehealth Research

Discussions
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Please forgive cross postings if you belong to other groups on this platform.

Hello. During lockdown there was a discussion about doing research to describe the consumer’s perspective on the use of video and or phone (telehealth) for primary care consultations. We now have ethical approval to conduct the survey our team has developed. We are asking for your support in (1) completing the survey if you provided or received care via video/phone during 2020 and (2) passing on our survey for your colleagues and their patients/clients/consumers to complete.

Here are the links to the surveys:
If you provided care during 2020 via video/phone please complete this survey: https://massey.au1.qualtrics.com/jfe/form/SV_8vNkSh1EGL38XHf
If you received care during 2020 via video/phone please complete this one:
https://auckland.au1.qualtrics.com/jfe/form/SV_09rIAiGXiTip9yd

If you have a Facebook account, please go to ‘Exploring considerations for future telehealth’ and share the pinned post to your networks (including the provider networks on Facebook if they are linked to primary care services). Here is the link if you prefer to go directly to the page https://www.facebook.com/Exploring-considerations-for-future-telehealth-103888608227503

Go to this website for more information.

Thank you in advance for your support for this important research. We look forward to seeing the completed the survey numbers rise and rise.

Regards
The research team: Karen Day, Inga Hunter, Emily Gill, Fiona Moir, Greig Russell, Vasudha Rao, Bert van der Werf, Rachel Roskvist, Caroline Lockhart.

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Can I check if, within your scop we can send this out beyond those on discourse? Many thanks k

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Yes please! Many thanks.

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This survey has already expired.

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Thanks for letting me know. We’ve reset the dates - there was an error. Please go ahead and do the survey for us.

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Hi Karen,

I read this post and got all enthusiastic about getting some of our staff here at Counties to complete the survey. When I sought permission to share it among the staff, our research midwife made some points that I would like to share with you.

First, the link to the providers says the survey has ‘expired’ (although the link for consumer survey is still live), so our midwives couldn’t take part if they wanted to.

Second, it does not appear that the survey owners (investigators) have locality approval for Counties. That means that the survey hasn’t been seen/approved by Counties and we don’t know how they intend to use any data that may be provided by Counties staff. Approval for data collection/research needs to go through a rigorous approval process here at Counties

Third, the survey is ‘exploring video and phone use in general practice.’ It talks about inviting ‘doctors and nurses to complete a different survey about their experiences.’ I would question what they might do with data provided by midwives.

In summary: It is not a survey designed for midwives and it does not have Counties approval. Based on that, I would not support it being sent out to our midwives.

My thought is that here at Counties we did a lot of telephone consultations, both doctors and midwives and we spoke at the time that it would be good to get some feedback both from clinicians and consumers about their experience.

I wonder whether you considered midwives in this? Our hospital community midwives along with a number of independent midwives also did telephone bookings and consults. Our doctors did large numbers of secondary care virtual clinics, both by phone and sometimes Zoom.

I am aware that maternity services are still medical services but sometimes people within the service feel they are not part of the wider medical group. I’m not sure whether this information is even something you were keen to explore but I do feel that this would be useful.

Kind regards,

Hayley Gill

MCIS Clinical Midwife Specialist

Counties Manukau Health

Hayley.Gill@middlemore.co.nz

Ph: 021 512793 Please note my new phone number

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Hello Hayley,

Thank you for your feedback. Did you try to do the provider survey after lunch yesterday? We’ve adjusted the expiry date to extend to a more practical end date.

Thank you for the feedback re locality approval and the inclusion of midwives. We didn’t have funding to design a comprehensive survey for all services for this first step of our research. Our team decided to focus on primary care based in general practice. We have had feedback from allied health as well, requesting inclusion. We do plan to broaden the survey in the coming months, and apply for funding to be able to do this more comprehensively.

This is the short version of a longer conversation. It would be great if we could talk on the phone for me to fill you in with more detail.

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Kia ora koutou- Please help us increase the responses/engagement for this piece of research, by completing yourself and sharing the following. If you are both GP based doctor or nurse AND were a patient, using telehealth, you can fill out both! Here are the links to consider sharing:

Via Facebook:

Via email or embedded in non-facebook communications:

Thank you!