This is a very interesting little qualitative observational study, which paints a believable (bad) picture of the reality on the floor of an ED ‘across the ditch’ after the implementation of a fancy new SSO system.
Here is an introduction to it by one of the authors (posted in the Digital Health Networks):
On a deeper reading of it, it sounds like the solution/implementation didn’t have much clinical informatics input - and therefore wasn’t very well crafted for the ED / ward environment.
As is often the case, it isn’t the product that is the problem - rather the way it is configured and implemented.
It does sound like the problems identified in this study could be mitigated relatively easily if there was ongoing investment and support for a constructive and iterative approach.