What the Manage My Health breach looks like for me as a patient

Good morning all.

Thanks for all the comments and discussion around the Manage My Health breach. I always learn so much from the eHealthForum - it is an awesome resource - big shout out to Nathan and all the moderators.

I have been affected personally and thought it was worth sharing the experience.

Up until 3am this morning I had heard nothing from Manage My Health directly. Nor had I heard anything from my previous GP practice, or my new one (I moved about 6 months ago). Like many I heard about it online and followed the evolving story on news sites and social media.

This is the email I got early this am…

I logged into MMH and this banner was up the top right…

When I pressed the Check Now button I can see a dashboard with the actual files affected…

When I clicked on one of the links to a clinic letter I get bounced to the Health Documents section. It felt useful and a little surprising to see the specific information affected…

Clicking on the link to each of these reports actually downloaded the PDFs onto my computer rather than being viewed in the browser. In my case all four files are cardiology letters from a bunch of tests and assessments I had through Whangarei Hospital and an associated clinic. Eg. below…

I have not uploaded these documents into the Health Documents tab - they have arrived there from an integration of some sort. Andrew Miller discusses this here. Thanks Andrew - really great to have an affected GP talking in this forum.

At the time when these letters were created it was a good experience. I was able to access these letters at the time and the portal served its purpose.

But if course it is incredibly disappointing to have my NHI and DOB and clinical information has since been leaked from MMH.

Hopefully this adds some extra depth to the details that are being shared online. There is plenty to read on LinkedIn and Reddit, as well as the news media sites of course.

Regards, Ben.

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Thank you for sharing. It is hard to see what has been impacted if you are not one of the 2.3% of NZ population directly impacted. This gives us context to their response.

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