Platform to improve transparency on wait times and provide additional patient support

The NHS is launching a new digital platform for patients awaiting treatment. The move is part of elective recovery plan to tackle COVID backlogs.
The platform, which will go live later this month, will initially be accessible via NHS.UK, allowing patients, family members, carers and clinicians to all access information at any point of their care pathway. In the longer term it is expected the service will be delivered via the NHS App.

It includes roll-out of a new web-based platform called My Planned Care, which aims to increase transparency on waiting times and provide support while patients await treatment. Patients and their carers will be able to access tailored information ahead of planned surgeries including information on waiting times for their provider. They will also be able to better understand their expected wait and clinicians will be able to link patients to the most appropriate personalised support in preparation for their surgery.
This could include advice on prevention services such as stop smoking or diet and exercise plans, to make sure they are fighting fit for surgery to reduce cancellations, prevent deterioration and help patients recover as quickly as possible.

A third of on-the-day cancellations are due to people not being clinically ready for treatment, such as having a long-term condition including diabetes or high blood pressure which has not been diagnosed or properly managed.

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