Espoo, Finland, is a hub of technology and business innovation, and the city wants to deliver public services that are just as innovative. To better understand the service needs of its 282,000 citizens, Espoo worked with software and services company Tieto to build an experimental City as a Service platform that combines Tieto AI know-how with Microsoft Azure cloud services. The successful experiment demonstrated that the city can use the platform to predict which citizens may need social welfare services, provide those services proactively—and deliver far better outcomes.
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